Contact Raising Iron Co.
Have a question about an order, sizing, returns, or one of our designs?
We'd be happy to help.
Website: www.raisingironco.com
Email: contact@raisingironco.com
When contacting us about an existing order, please include your order number so we can assist you more quickly.
We generally respond to customer inquiries within 1–2 business days.
Frequently Asked Questions
How quickly will my order ship?
Most orders are prepared for shipment within 2–5 business days.
Carrier transit time begins after your order ships and is separate from our processing time.
How do I know when my order ships?
When tracking is available, you will receive a shipping confirmation containing your tracking number.
Can I change or cancel my order?
Contact us as quickly as possible.
If your order has not entered processing or production, we may be able to modify or cancel it.
Once production or shipment has begun, changes may no longer be possible.
Can I return a shirt?
Yes. Eligible unworn and unwashed merchandise may generally be returned within 30 days of delivery.
Please review our full Return & Refund Policy for requirements.
Can I exchange something for a different size?
Yes, eligible merchandise may be exchanged within our return period, subject to availability.
Who pays for return shipping?
Customers are responsible for return shipping when returning an item because of sizing, fit, preference, or a change of mind.
If Raising Iron Co. sent you the wrong item or your merchandise arrived damaged or defective, we will work with you to correct the problem at no additional cost.
What if my item arrives damaged?
Contact us as soon as possible with your:
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Order number
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Description of the problem
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Photos showing the damaged merchandise
We will review the issue and work toward an appropriate replacement or refund.
What if I receive the wrong item?
Contact us with your order number and a photo of what you received.
If we made an error, we will make it right.
Are your shirts true to size?
Sizing can vary depending on garment style and manufacturer.
We recommend checking the sizing information provided on each product page before ordering.
Will the design look exactly like the picture?
We work to represent our products accurately.
Minor differences in garment color, print placement, print appearance, and dimensions can occur because of differences in screens, garment manufacturing, and the printing process.
How should I wash my shirt?
For best results:
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Turn the garment inside out
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Machine wash with cold or cool water
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Use mild detergent
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Avoid bleach
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Wash with similar colors
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Tumble dry low or hang dry when possible
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Do not iron directly over the printed design
Following proper garment-care instructions will help preserve your print.
Do you offer custom shirts?
Availability of custom or personalized products may vary.
If custom ordering is available, details will be provided on the appropriate product page or through Raising Iron Co.
Do you offer discounts or promotions?
From time to time we may offer promotions, special releases, or discount codes.
Sign up for Raising Iron Co. updates or follow our social channels to hear about upcoming releases and promotions.
Can multiple discount codes be combined?
Unless specifically stated otherwise, promotional codes generally cannot be combined.
What happens if I enter the wrong shipping address?
Contact us immediately.
If your order has not shipped, we will attempt to correct the address. We cannot guarantee changes once an order has entered processing or shipment.
Additional postage may apply if a package is returned because of an incorrect address supplied during checkout.
My tracking says delivered, but I don't have my package. What should I do?
First:
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Check around your delivery location.
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Check mailboxes or parcel lockers.
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Ask other household members.
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Check with nearby neighbors when appropriate.
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Allow one additional business day.
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Contact the carrier with your tracking number.
If you still cannot locate it, contact us and we will assist where reasonably possible.
Where is Raising Iron Co. located?
Raising Iron Co. is a California-based independent apparel brand focused on strength, fitness, fatherhood, and raising strong kids.
Still Have a Question?
Contact us at:
contact@raisingironco.com
Please include your order number when contacting us about an existing purchase.
Thank you for supporting Raising Iron Co.