Shipping Policy

Thank you for shopping with Raising Iron Co. We work hard to prepare and ship every order as quickly and accurately as possible.

Order Processing

Orders are generally processed within 2–5 business days after payment is successfully received.

Business days are Monday through Friday and exclude weekends and major holidays.

During new product releases, sales, holidays, or periods of unusually high order volume, processing may take slightly longer.

Processing time is separate from carrier transit time.

Shipping Rates

Shipping charges are calculated and displayed at checkout before you complete your purchase.

From time to time, Raising Iron Co. may offer free or discounted shipping promotions. Any applicable requirements will be displayed on the website.

Estimated Delivery

Once your order has been shipped, delivery times will depend on the shipping service selected and the destination.

Estimated carrier delivery times are not guaranteed. Weather, holidays, carrier delays, natural disasters, or other circumstances outside our control may affect delivery.

Raising Iron Co. cannot guarantee delivery by a specific date unless expressly stated at the time of purchase.

Tracking Your Order

When tracking is available, you will receive shipping confirmation containing your tracking information once your order has been prepared for shipment.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an error in your shipping address, contact us as soon as possible.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has shipped.

If an order is returned to Raising Iron Co. because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may be required to resend the order.

Lost Packages

If tracking shows that your package is still in transit beyond the expected delivery period, please contact us so we can assist you in determining its status.

If a carrier confirms that a shipment has been lost, Raising Iron Co. will work with you toward an appropriate resolution.

Packages Marked Delivered

If tracking indicates that a package was delivered but you cannot locate it:

Check around your residence, mailbox, parcel locker, or other delivery location.
Ask household members or neighbors whether they received the package.
Allow one additional business day, as some carriers occasionally mark packages delivered shortly before actual delivery.
Contact the shipping carrier using your tracking number.

If you still cannot locate the package, contact Raising Iron Co. and we will assist where reasonably possible.

Raising Iron Co. is not responsible for packages that are stolen after confirmed delivery, but we will do our best to help you determine what happened.

Damaged Shipments

If your merchandise arrives damaged, please contact us promptly and provide:

Your order number
A description of the damage
Photos of the damaged product
Photos of the shipping package when applicable

Please retain the product and packaging until the matter has been resolved.

Multiple Shipments

Some orders may arrive in more than one shipment. If this occurs, you may receive separate tracking information for each shipment.

International Shipping

Unless international shipping is specifically available as an option during checkout, Raising Iron Co. currently ships only to destinations supported by our online checkout system.

Customers ordering internationally, when available, are responsible for any applicable customs duties, import taxes, brokerage fees, or other governmental charges unless otherwise stated.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will make every reasonable effort to accommodate your request. However, once an order has entered production, processing, or shipment, changes or cancellations may no longer be possible.