Returns & Refunds Policy

At Raising Iron Co., we want you to be confident in your purchase. If something isn’t right, we’re happy to help.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, merchandise must be:

Unworn
Unwashed
Free from stains, odors, pet hair, deodorant marks, or other signs of use
In its original condition
Returned with any original tags or packaging, when applicable

Proof of purchase or your order number may be required.

Items that show signs of wear, washing, damage, alteration, or improper care may not be accepted.

Exchanges

Need a different size or color? We’re happy to offer exchanges on eligible items within 30 days of delivery, subject to product availability.

If the replacement item is unavailable, you may choose a refund or store credit.

How to Start a Return or Exchange

Before sending an item back, please contact Raising Iron Co. with your:

Name
Order number
Item you would like to return or exchange
Reason for the return or exchange

Once your return is approved, we will provide return instructions.

Please do not send merchandise back without first receiving return authorization.

Return Shipping

For returns due to sizing, fit, preference, or a change of mind, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is the result of an error by Raising Iron Co. or the item arrived damaged or defective.

We recommend using a trackable shipping service when returning merchandise. Raising Iron Co. is not responsible for returned packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

Please include your order number and photographs showing the issue.

If we determine that the item is defective, damaged during shipment, or incorrect due to our error, Raising Iron Co. will arrange an appropriate replacement, exchange, or refund at no additional cost to you.

Refunds

Once your return is received and inspected, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method.

Please allow up to 5–10 business days after the refund is processed for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

Shipping charges are not refundable except when the return results from an error by Raising Iron Co. or a damaged or defective product.

Final Sale Items

Items specifically marked Final Sale at the time of purchase are not eligible for return, exchange, or refund except where required by law or when the item arrives damaged, defective, or incorrect.

Personalized or Custom Items

Custom-made, personalized, or specially produced merchandise may not be eligible for return or exchange unless the product arrives damaged, defective, or does not match the order placed.

Any applicable return restrictions will be disclosed on the product page before purchase.

Sale and Clearance Items

Unless specifically marked Final Sale, sale and clearance merchandise may be returned under the same eligibility requirements described above.

Return Abuse

Raising Iron Co. reserves the right to decline returns that show signs of excessive wear, misuse, alteration, fraudulent activity, or repeated abuse of our return policy.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

We will make every effort to accommodate your request, but once an order has entered processing or has shipped, it may no longer be possible to cancel or modify it.